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  • Shipping: When will my order arrive?
    Answer:   The estimated delivery date is largely dependent upon the shipping method that was selected when the order was placed. Please use your order confirmation number ...
  • Shipping: How do I track my order?
    Answer: To track you order(s) please select one of the two options below: Registered Members: Your Email Address  Password Remember me on this computer. Don’t remember me on this computer.Sign In Guests: Required ...
  • Shipping: When will my order arrive to Australia?
    Answer:   If you have selected our International Expedited Shipping method to the Australia, it can take 6-15 business days to be delivered, or longer if there ...
  • Shipping: United Kingdom Tracking Information
    Answer: When will my order arrive to United Kingdom? If you have selected our International Expedited Shipping method to the UK, it can take 6-11 business days ...
  • Shipping: When will my order arrive to New Zealand?
    Answer:   Orders shipped to New Zealand can take 6-15 business days to be delivered, or longer if there are any customs related delays. Unfortunately, we cannot ...
  • Shipping: When will my order arrive to France?
    Answer:   Orders shipped to France can take 6-11 business days to be delivered, or longer if there are any customs related delays. Unfortunately, we cannot be ...
  • Payment Options: Can I place my order using a check?
    Answer:   Yes you can! Please note that you cannot place this order online and only on the phone with a representative. In addition, your order will not ...
  • Payment Options: Do you accept money orders as a payment option?
    Answer:   Yes we do! Please note that you cannot place this order online and only on the phone with a representative. In addition, your order will not ...
  • Company Information: Contact Us
    Answer: For questions regarding a product or if your order was missing an item, arrived damaged, the delivery is delayed, or anything else that requires our ...
  • Purchase Orders: How do I submit Purchase Orders?
    Answer: Purchase Order Program   We offer a purchase order program for schools, churches, and other non-profit organizations looking to purchase costumes within the U.S. We are a top choice for school ...
  • Returns and Exchanges: Do I need a Return Authorization Number?
    Answer:   You do not need RA # or Return Authorization # for your return to be processed. You just need to fill out the Returns Form ...
  • Order Information: Can I Fax in an Order?
    Answer: We'll be more than happy to process your faxed order. On your fax, be sure to include the item number(s) and quantity of the product(s) ...
  • Order Information: Can I change my order via Ask A Question?
    Answer: Please note that we cannot guarantee that we will be able to honor your request after you order has been submitted to alter/cancel your order ...
  • Order Information: Can I change my shipping option after my order has placed?
    Answer: Our number one priority is the satisfaction of our customers. One way that we accomplish this is to ensure that every order is processed by ...
  • Order Information: Will my credit card be charged when I place an order for a backordered item?
    Answer:   Yes, we will authorize your credit card and have your financial institution hold the funds for this order. Please note that it is possible that after ...
  • Using Your Account: How do I print a receipt or invoice?
    Answer: Please follow these steps to print a copy of your receipt.   Step 1) Enter your order number and billing zip/postal code and click on "Generate Receipt".Step 2) ...

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